For CISCO Project:

Kindly Indicate your Problem Severity levels as either S1, S2, S3 or S4 in Description Box .

HIGH :  Severity 1 (S1): An existing network is down or there is a critical impact to the end customer's business operation. Cisco,
partner and end customer will commit full-time resources to resolve the situation.

NORMAL: Severity 2 (S2): Operation of an existing network is severely degraded, or significant aspects of the end customer's business
operation are being negatively affected by unacceptable network performance. All parties obligated under the support agreement and end customer
will commit full-time resources during standard business hours to resolve the situation. 

LOW:  Severity 3 (S3): Operational performance of the network is impaired while most business operations remain functional.
All parties obligated under the support agreement and end customer are willing to commit resources during standard business hours to restore service to satisfactory levels. 

LOW: Severity 4 (S4): Information or assistance is required on Cisco product capabilities, installation or configuration.
There is clearly little or no impact to the end customer's business operation. All parties obligated under the support
agreement and end customer are willing to provide resources during standard business hours to provide information or assistance as requested.